Timmy: awesome. and can we please continue to talk about Timmy in the 3rd person? Timmy likes to boost Timmy’s ego by talking about Timmy that way
Jonathan: Jonathan would be happy to neglect the use of pronouns for the duration of this conversation.
This is an excerpt from the most hilarious customer service exchange I've ever read. Todd from SiteLead - posing as "Timmy" - wrote about his live chat experience with Jonathan at Zappos.com last week. If you missed it, you can read it here: Zappos Live Chat.
A bit of the backstory: My friend Char emailed me the link to this post and commented:
Char: I don’t know why but I follow Zappo’s CEO on twitter.
Me: This was great! I tweeted it. And of course you follow Zappo's CEO. Anybody who's anybody follows him. :)
Char: Hahaha. I must BE somebody then!
Indeed you are, Char. Indeed you are. Thanks for passing this along.
The reason I share this bit is the fun aftermath that resulted after I tweeted this link on Twitter. Twitter is helping make the customer experience real and "fun" again.
From me (@tamaradull):
Gotta luv Zappos! Read this awesome live chat with customer service. Jonathan rocks! (via @CharleneSeim) Zappos Live Chat
9:23 PM Jun 3rd
From Todd (@sitelead) who wrote the blog post:
@tamaradull my blog died from traffic but is back :) original zappos chat post: Zappos Live Chat
12:25 AM Jun 4th
From @Zappos_Service:
@tamaradull I'm definitely going to let Jonathan know that you complimented him! Thanks so much!
8:40 AM Jun 4th
In response to Todd:
Sorry about that. It was a great post! :)
11:14 AM Jun 4th
In response to @Zappos_Service:
This world definitely needs more Jonathan's in customer service. Keep up the great work you guys!
11:17 AM Jun 4th
@Zappos_Service responds back:
I will make sure to let him know! Thank you so much! :)
11:18 AM Jun 4th
@Zappos_Service responds again:
Hi Tamara...Jonathan was touched by your kind words. He does rock and so do you! Have a great weekend!
6:07 AM Jun 6th
My last response:
@Zappos_Service Thanks! I am now a Zappos.com customer-just ordered my fave Converse All Star Slips. 2 pairs even! LOVE the free shipping.
about 24 hours ago
One of my Twitter buddies - @SwitchingGranny - adds:
@tamaradull You are going to love Zappos.com I don't know a company w/ better customer service. And free shipping both ways!! Awesome
about 23 hours ago
Zappos.com and I are off to a wonderful start: Great customer service (as demonstrated well by Jonathan) and a new pair of my favorite shoes. Life is indeed good.
This is fun! - I'm looking forward to chatting about some Twitter stuff with you soon! I have a ton of questions I'v been saving up. LB
Posted by: LB | Sunday, June 07, 2009 at 08:55 PM